That must be stressful. Let's see what we can do.
If you reached the confirmation screen after placing your order and paying for it, then it’s likely that the confirmation email just didn’t reach you. In that case, please check your junk folder and make sure your inbox isn't full or otherwise not working.
If you didn’t get to the confirmation screen, didn’t get an email and didn't complete a transaction, then it’s likely something went wrong and your order hasn’t gone through. In that case, we're sorry for the inconvenience but you should be able to rebuild your order and try again.
If you're still having trouble, get in touch with us here and we'll get to the bottom of it.